Asst. Prof. Dr. DAGNU HAILE TESSEMA

Articles published in peer reviewed international journals (SCI,SSCI,Arts and Humanities)

• Tessema, D. H. (2026). From quality to sustainability: the role of innovative culture: the case of public hospitals. International Journal of Health Care Quality Assurance, 1-18. https://doi.org/10.1108/ijhcqa-11-2025-0196 - 2026
• TESSEMA, D. H., YESILADA, F., & ŞEŞEN, H. (2026). Entrepreneurial orientation and competitive advantage in hospitality: mediating roles of knowledge sharing and market orientation utilizing dynamic capability theory. Humanities and Social Sciences Communications. https://doi.org/10.1057/s41599-026-0 - 2026
• Tessema, D. H., Yesilada, F., Obeng, H. A., & Nuhu, J. A. (2025). Effect of customer orientation on customer retention through the mediating role of satisfaction and service quality. Management, 30(2), 19-32. https://doi.org/10.30924/mjcmi.30.2.2 - 2025
• Obeng, H. A., Arhinful, R., Tessema, D. H., & Nuhu, J. A. (2025). The mediating role of organisational stress in the relationship between gender diversity and employee performance in Ghanaian public hospitals. Future Business Journal, 11(1). https://doi.org/10.1186/s43093-025-00463-4 - 2025
• Tessema, D. H., Yesilada, F., Aghaei, I., & Ahmed, J. N. (2025). Influence of perceived service quality on word-of-mouth: the mediating role of brand trust and student satisfaction. Journal of Applied Research in Higher Education, 17(6), 2293-2306. https://doi.org/10.1108/jarhe-06-2024-0299 - 2025
• Tessema, D. H., Yesilada, F., & Aghaei, I. (2025). Enhancing pro-environmental behavior through green human resource management practices: evidence from Ethiopian private hospitals. Journal of Health Organization and Management, 39(8), 1544-1564. https://doi.org/10.1108/jhom-12-2024-0519 - 2025
• Tessema, D. H., Yesilada, F., & Aghaei, I. (2025). Enhancing Corporate Sustainability through Total Quality Management: Evidence From Ethiopian Private hospitals. Sage Open, 15(2). https://doi.org/10.1177/21582440251329575 - 2025
• Tessema, D. H. (2025). The impact of green human resource management practices on corporate sustainability: the case of public hospitals. Future Business Journal, 11(1). https://doi.org/10.1186/s43093-025-00575-x - 2025
• Tessema, D. H., & Yesilada, F. (2025). Impact of total quality management on patient revisit intention: the case of public hospitals in Addis Ababa, Ethiopia. Future Business Journal, 11(1). https://doi.org/10.1186/s43093-025-00543-5 - 2025

Articles published in other peer reviewed international journals

• Tessema, D. H., & Assefa, H. K. (2025). Investigating the influence of organizational culture on competitive advantage through the mediating role of Entrepreneurial orientation. Quantitative Economics and Management Studies, 6(2), 154-165. https://doi.org/10.35877/454ri.qems3563 - 2025

Articles published in National journals

• Tessema, D. H., Ahmed Nuhu, J., Asare Obeng, H., & Assefa, H. K. (2024). THE RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT, PATIENT SATISFACTION, SERVICE QUALITY, AND TRUST IN THE HEALTHCARE SECTOR: THE CASE OF ETHIOPIAN PUBLIC HOSPITALS. Uluslararası Anadolu Sosyal Bilimler Dergisi, 8(1), 164-176. - 2024
• Obeng, H., Tessema, D. H., Nuhu, J. A., Atan, T., & Tucker, J. J. (2024). ENHANCING JOB PERFORMANCE: EXPLORING THE IMPACT OF EMPLOYEE LOYALTY AND TRAINING ON QUALITY HUMAN RESOURCES PRACTICES. Uluslararası Anadolu Sosyal Bilimler Dergisi, 8(1), 244-266. https://doi.org/10.47525/ulasbid.1401710 - 2024

Papers presented in international conferences and printed as proceedings

• Obeng, H., Tessema, D. H., Nuhu, J. A., Atan, T., & Tucker, J. J. (2024). ENHANCING JOB PERFORMANCE: EXPLORING THE IMPACT OF EMPLOYEE LOYALTY AND TRAINING ON QUALITY HUMAN RESOURCES PRACTICES. Uluslararası Anadolu Sosyal Bilimler Dergisi, 8(1), 244-266. https://doi.org/10.47525/ulasbid.1401710 - 2024
• Analyzing the relationship between perceived service quality, student satisfaction, brand trust, and word-of-mouth: a case of Turkish Republic of Northern Cyprus private higher education. - 2023

Books and books chapters published internationally

• Impact of TQM on revisit intention through the mediating role of patient Satisfaction on inpatient in public hospitals in Addis Ababa, Ethiopia - 2024
• The Mediating Effect of Patient Trust on the Link between Relationship Marketing and Hospital Brand Image in Public Hospitals—Nigeria - 2024