Software Development Office FAQ

What kind of applications are there available in INTRANET?

The following list includes all the systems running under INTRANET;

Batch Certificate Generator
CC Email Reminder
CIU HUB
CIU Mailing Service
CIU Mobile
Copy Center Appointment System
Decision Support System
Document Archive System
Dormitory Information System
Equipment Control System
Equipment Maintenance System
Guesthouse Management System
Human Resources System
Invoice Management System
Medicine Faculty Information System
Messhall Management System
Meter Tracking System
Optical Export Analysis System
Prospective Student
Publication Review System
Quota Management System
Request Management System
Scholarship Management
SIS RBE
SMARTASK
SMS Management Panel
Student Archive System
Student Information System
Student Recruitment System

Users can also access below services via INTRANET;

WEBMAIL
SHARE
EBYS
MOODLE

How can I request authorization for apps within INTRANET ?

By default, all CIU staff are granted access to the relevant applications within INTRANET based on their unit and role. Our system automatically assigns the appropriate authorizations to ensure you have access to the tools you need.

If you require additional access to specific applications beyond what has been assigned, you can submit a request by contacting the Software Development Office at software-request@ciu.edu.tr.

Please include details of the application and the access level you need to help us process your request efficiently.

How can I get technical support regarding any INTRANET app or SIS ?

You can get technical support by sending an email to software-request@ciu.edu.tr.

To help us resolve your issue efficiently, please include the following details in your email:

A clear description of the problem.
Screenshots of any error messages or issues.
Links to the pages or sections where the problem occurs.
Any other relevant details that can help us understand and address the issue.

Providing complete information allows our team to assist you as quickly as possible.

Can I suggest a new feature or improvement for an existing application?

Absolutely! We value user feedback and are always open to suggestions that can enhance our systems. If you have an idea for a new feature or an improvement to an existing application, please send us an email at software-request@ciu.edu.tr with a detailed description of your suggestion. Our team will review and evaluate all proposals equally based on feasibility and impact.

How are user suggestions prioritized and implemented?

All suggestions are evaluated based on their potential to benefit the university community. Factors such as urgency, alignment with university goals, and the resources required are considered during our assessment. While we strive to implement as many suggestions as possible, we ensure that every user is treated equally during the evaluation process.

What if I need training or assistance to use an application effectively?

If you require training or guidance to use an application, please contact us at software-request@ciu.edu.tr. Our team will provide resources or arrange support sessions to ensure you can use the system efficiently.

How do you handle data security and privacy for the systems you manage?

Data security and privacy are top priorities for our team. We implement strict security protocols, encryption, and access controls to ensure that all user data is protected. Our systems comply with university and legal regulations regarding data security.

How does the Software Development Office handle feedback or complaints?

We welcome all feedback and complaints as opportunities to improve. Users can share their input by emailing software-request@ciu.edu.tr. Our team reviews all feedback carefully and works to address any concerns promptly and fairly.

How does the Software Development Office handle high user demand or peak periods?

During high-demand periods, such as registration or grading times, we take proactive measures to optimize system performance and provide extra support. Our team monitors systems closely to ensure stability and minimizes potential disruptions for users.